SKIN GUARDS Return & Exchange Policy
Returns & Exchanges
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of new (unworn/unwashed) or defective merchandise within 30 days of purchase. Skin care products such as lotions are non-refundable.
To help us process your return as quickly as possible, please enclose the original packing slip with your item(s) and the reason for your return. Once we receive the return item we’ll refund your credit card.
When Will My Refund Be Processed?
It will take your bank 3 to 5 business days to process your refund after we have processed your return.
Here’s the address returns should be sent to:SKIN GUARDS - Returns
4901 Morena Blvd., Unit 405
San Diego, California 92117
Please allow 2-4 business days for the processing of your refund once we receive your returned item(s). Any refund will be applied to the credit card you used to make your original purchase. The USPS will not ship First Class Mail in a Priority Mail Package.
We strongly urge our customers to spend time looking at the sizing information on each product page. SKIN GUARDS does not cover the cost of shipping the item back to us for an exchange or return.
The fastest way to get what you want is to send us the return item and place a NEW order for the item(s) you would like instead. We will credit your account once the return has been received. Another option is a direct exchange which may take us longer to process for you. Direct exchanges are only allowed for products of equal value. We will cover the cost of shipping the exchange item back to you. Direct exchanges are not available for international orders. If you feel that you have received the wrong product, please send us an email at:
Note: Our San Diego warehouse is a secure facility. Returns and exchanges will not be accepted at this location in order to protect the privacy of our customers. Returns and exchanges will only be accepted through the mail.